Policies & Procedures
We are so happy that you are here!
It is always to your benefit to take the time to read all Policies & Procedures before placing an order with any company you do business with. Everything you need to know is included within this section for you on our site here at: www.StickonBifocals.com.
CREDIT CARDS
We accept American Express, Visa, Mastercard & Discover Cards for your purchasing convenience.
SECURE ORDERING
Our ordering system is on a secure server. We use the latest encryption technology to keep your personal information safe and secure. All your ordering information, including your name, address and credit card number is encrypted using this secure server for maximum protection. Please enter ONLY a shipping address that the United States Postal Service will deliver to. We only ship through the USPS (this is NOT UPS). We restrict access to your non-public personal information to those employees who need access to that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal standards to guard your non-public personal information. Your private information will not be used or retained for any other purpose than that of which the order you are placing at the time. We do not share any information, including any email addresess, with any other companies...whatsoever. Your confidence, integrity and privacy is our #1 goal! No third parties. Morris Enterprises, d/b/a StickonBifocals.com does NOT keep, record or store credit card numbers. For your own security, your credit card number must be entered each time you make a new purchase.
SHIPPING
We offer FREE SHIPPING in the United States. All domestic orders are shipped via United States Postal Service "First Class Mail". If you order 4 or more pair pair, you will receive FREE USPS "Delivery Confirmation (TM) Receipt". This is an EXTRA 75 cent savings FREE for you. This will provide us with a tracking number so we may track your shipment via USPS.com (R). USPS Delivery Confirmation (TM) Receipt is available only to US residents. This will help ensure us that your package has arrived at the desired location you've provided with proof of delivery for 4 or more pieces. If ordering any more, we may opt to insure your package as well, including the Delivery Confirmation (TM) Receipt for tracking purposes. Again...at no extra charge to you! This is for our sole benefit.
INTERNATIONAL ORDERS
Please visit our sister site at: www.StickonReaders.com to place ALL Out of Country orders. Handling has been added to the price ($15.99) and a flat rate Shipping charge of $2.75 will apply to all out of country orders. If ordering within the USA you will simply pay the $15.99 per pair. But why pay a dollar more when you can order here at StickonBifocals.com for less, if living in the USA!
Visit our sister site www.StickonReaders.com to place your out of country orders. We offer our product to 35 different countries now including the USA! They are as follows: USA, Canada, United Kingdom, Australia, New Zealand, Mexico, Argentina, Bahamas, Barbados, Bermuda, Brazil, Cayman Islands, Denmark, Figi, Finland, France, Germany, Iceland, Ireland, Isle of Man, Israel, Italy, Netherlands, Norway, Panama, Saudi Arabia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Trinidad and Tobago, United Arab Emirates, Venezuela and the Virgin Islands, British! If your Country is not listed and you'd like to order please just send an email and we can add your country to www.StickonReaders.com for you! Enjoy the lenses and thank you!
CHARGE ON YOUR CREDIT CARD
When using your American Express, Visa, Mastercard or Discover Cards to make your purchase, the Credit Card Transaction will appear on your monthly credit card statement as a charge from *www.StickonBifocals.com 864-576-0118*. This way there will absolutely be no confusion as to what you've purchased and from whom when your bill arrives. Please keep your Transaction Receipt after your on-line purchase. It contains your Transaction I.D. Cart Number for possible future reference. If you have any billing questions call us first at 1-864-576-0118 in the USA. We are open Monday through Friday, when available to take calls. All audible Voice Mail messages will be returned within a 24 hour period, if not sooner!
RETURN POLICY
All sales are final. This type of product, once opened, cannot be re-sold. This is for health and safety issues. The product would be considered contaminated. That's why we stand behind our policy stating that "All sales are final." There are NO exceptions to this rule/policy. We do, however accept "Exchanges" for up to 7 days after receipt. YOU MUST CONTACT US IMMEDIATELY within those 7 days to obtain an RMA# for your return, otherwise you forfeit this right. The product has to be in original condition. New. Not Opened. The product does not have to be opened to properly test your magnification. Simply view through the packaging for testing. There are no exceptions. Please be aware that the lenses are in a protective case. Sometimes in shipping from the manufacturer to us or even us to you, the packaging may get damaged or the carrying case itself scratched. This, in no way, upsets the quality or performance of the lenses. It is MANDATORY to contact us within the 7 days for an Exchange. All returns without a Return Merchandise Authorization Number (RMA#) will be returned at the sender's expense; stamped "Return To Sender". You will need a RMA# for all Exchanges. The cost of all returns are the responsibility of the sender/customer and a $2.00USD re-shipment fee applies.
EXCHANGES
Exchanges consist of you ordering the wrong strength/diopter for your magnification and a return fee of $2.00USD will be charged. The $2.00 fee is for re-shipment postage for your corrected strength. Remember: The product has to be in original condition. New. Not Opened. You are welcome to enclose $2.00 cash, a personal check or a United States Postal Service Money Order for the $2.00 made payable to "Morris Enterprises" to help off-set this cost. Proper Returns (when a RMA# has been issued) without the $2.00 re-shipment fee will be held until you are contacted regarding the issue. Please DO NOT make your check payable to StickonBifocals.com. We are "MORRIS ENTERPRISES" d/b/a (doing business as) "StickonBifocals.com". All checks and money orders are to be made payable to "Morris Enterprises" 980 Baggett Road, Enoree, SC 29335.
DAMAGED LENSES
Damaged lenses will be replaced at no extra charge to you. Simply call for a RMA # to return properly to us. You will notice any damage immediately once the carrying case has been opened and you examine the lenses for yourself. This is a rare occurrence but can happen. We will happily work with you to your satisfaction.
QUALITY CONTROL
All orders are tripled checked before shipment for complete accuracy. This includes making sure that there are lenses in each open "testing slot" of the packaging. We make notes on all "Sales Reports" confirming that the 2 lens are included and in plain view through the carrying case.
PROBLEMS?
If you encounter any problems; please contact us within 7 days to discuss further. Most issues are quite simply resolved from just communicating with us...Really! Happy reading, as always!